Emerald Cruises is a brand owned and operated by ST Touring Canada Limited. Any reference to Emerald Cruises herein refers to ST Touring Canada Limited. By booking a tour, cruise or other vacation package sold by Emerald Cruises, and paying the booking deposit, you are agreeing to these terms and conditions, which creates a binding contract between Emerald Cruises and You, the customer. Please read this contract carefully, as it contains important terms and conditions including, without limitation, penalties for cancellation and specific limitations on Emerald Cruises’ liability and that of its affiliates and other third parties.
If you have any complaints about the service we provide as agent please contact us within 28 days of the act or omission giving rise to any such complaint. You can use ABTA’s approved Alternative Dispute Resolution (ADR) if you have a complaint that isn’t resolved. For details go to, www.abta.com
. For all complaints relating to your chosen holiday arrangements please follow the procedure set out in the relevant booking conditions.