Cruise With Confidence

Cruise with Peace of Mind. With Emerald Cruises, you are in safe hands

Book with Confidence and Cruise with Confidence 

We’ve created our Book with Confidence Assurance to provide you with the flexibility to defer travel plans, change departure dates and even cancel your itinerary without any fees. This means you can have complete peace-of-mind when booking your next getaway with us.

To ensure you can travel in complete confidence, we are continuing to work closely with Cruise Lines International Association (CLIA) and local and international government health agencies. Your safety and wellbeing is our highest priority and we are constantly updating our protocols to meet government guidelines and exceed regulatory requirements. 

Our Latest Covid-19 Update

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Latest Covid-19 Update

Covid-19 FAQ


Q. Do I need to be fully vaccinated to travel?
A. In order to travel with the Scenic Group (which includes Scenic Luxury Cruises & Tours, Emerald Cruises, Evergreen and Mayflower) all guests need to be fully vaccinated with approved dose(s) against Covid-19, at least 14 days prior to their journey. Guests will be required to present confirmation of vaccination upon boarding.
Q. Are there additional travel requirements for my journey?
A. Guests are required to comply with any government requirements to enter countries on their itinerary at the time of travel. It will remain the responsibility of the guests to ensure they meet all necessary requirements including any necessary proof of vaccination and/or negative Covid-19 test results should this apply at the time. For further information please visit OR
Q. Do I need to provide a negative Covid-19 test prior to embarking my cruise?
A. Currently, there is no mandatory requirement for guests to complete Covid-19 testing ahead of embarkation on a river cruise ship and this is in line with local guidelines applying to hotels and restaurant venues. However, guests will be subject to any applicable airline requirements and country entry requirements please contact your airline or visit local government websites above for more information.
Q. Do I need to complete a pre cruise health questionnaire?
A. To ensure all guests are safe and well before your journey with us begins, we will require you to complete a pre-departure medical health evaluation. The form will be sent out 7 days prior to the departure of your journey and will need to be returned/completed no later than 5 days prior.
Q. Do I need to pack my own mask and hand sanitiser?
A. We recommend guests should travel with their own face mask and hand sanitiser to have available in their hand luggage for connecting travel arrangements which may include flights, hotels, and transfer arrangements.


Q. Will there be enhanced cleaning?
A. Our on-board crew will be increasing and enhancing our already frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities. Any touchscreens such as iPads will be thoroughly disinfected after each use and hand sanitisation stations will be placed throughout the ship.
Q. Will I be tested for COVID-19 on board?
A. During the phased embarkation process you, and your fellow guests, will have your temperatures checked and also be tested for COVID-19 by a medical specialist. This will allow you to relax with complete peace-of-mind when you board our ships, in the company of other like-minded travelers. For guests who require a Covid test before returning home we will provide a complimentary test on the 3rd last day of the cruise.
Q. What social distancing measures are in place?
A. All guests are required to maintain a 2-metre or 6 feet physical distance. In addition, we have adjusted the various touchpoints of your journey, allowing you to check in and check out in a completely contact-free way. Through a phased embarkation you will be able to arrive and depart from the ship smoothly and with safe social proximity in mind. 
Q. Do I need to wear a mask
A. Face masks should be carried by guests at all time. However, are only required to be worn when moving through the ship, where social distancing is not possible. Face masks will be available in guest suite accommodation and from Reception on board.
Q. Will there be a health and safety briefing?
A. Our medical expert will host mandatory briefings and screenings. These events are designed to ensure every member of our guests and crew are healthy and offer an opportunity to allay any concerns or ask any questions you may have about our safety protocols.
Q. Is there any changes to dining?
A. All dining options on board your cruise will be delivered via table service and all self-service buffets will be suspended.
Q. Will there be any impact to excursions on my journey?
A. While we are planning to operate our schedule of on-shore excursions, they will be conducted according to local Covid-19 requirements and so the following may apply: 

-Opening times of venues may be changed 
-Group sizes may be changed or adjusted on a daily basis 
-There may be other amendments to excursions, due to possible closures, or routing changes etc 
Q. What happens if travel restrictions change while on my cruise
A. In the event that travel restrictions or quarantine requirements change during your cruise, the on board staff will liaise with you directly in relation to amending any travel arrangements.
Q. What happens if a positive case is detected on board?
A. Guests that present any Covid-19 symptoms will be required to immediately isolate within their suite alongside any members of the same travelling party sharing the suite. A rapid Covid-19 antigen test will be conducted followed by a PCR test. We will also be required to adhere to any local government quarantine and testing recommendations if a guest or crew member returns a positive COVID-19 PCR test result.
Q. I need to be able to provide a negative PCR test to return home, how will this be managed?
A. For returning travellers required to present a negative COVID-19 test within three calendar days of departure for their home port, we will have a team administer the PCR testing onboard prior to your disembarkation.  This has been arranged at no additional cost to our guests.
Q. I have post cruise arrangements how will I receive a PCR test result to align with my government requirements?
A. Unfortunately, logistically it will not be possible for us to manage PCR testing for our guests with differing post cruise arrangements prior to their homeward flight.  Complimentary PCR testing for guests will be administered by Scenic Group on the ship prior to debarkation. Guests that are doing their own arrangements or extending their stay will need to source their own PCR test to align with their return home.  If guests would prefer to move their extended stay to pre cruise, they will be able to take advantage of our complimentary testing.
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